Privacy Policy

1. Introduction

Nexus Marketplace Ltd ("Nexus", "we", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our platform and services.

Nexus Marketplace Ltd is registered in England and Wales. Our registered office is in London, United Kingdom.

2. Information We Collect

• Account information (name, email, company, phone number)
• Booking and transaction data
• Equipment preferences and search history
• Payment information (processed securely via our payment provider)
• Device and usage data (IP address, browser type, pages visited)
• Communications with our support team

3. How We Use Your Data

• To operate and improve the Nexus platform
• To match you with relevant equipment and vendors
• To process bookings and payments
• To send transactional emails and booking confirmations
• To provide customer support
• To analyse platform performance and usage patterns
• To comply with legal obligations

4. Data Sharing

We share data with vendors only as necessary to fulfil bookings. We use third-party services for payment processing, analytics, and email delivery. We never sell your personal data to third parties. We may disclose data if required by law or to protect our legal rights.

5. Data Security

• We use industry-standard encryption (TLS 1.3) for data in transit
• Payment data is handled by PCI-DSS compliant processors
• We conduct regular security audits and penetration testing
• Access to personal data is restricted to authorised personnel only

6. Your Rights

Under UK GDPR, you have the right to: access your personal data, request correction of inaccurate data, request deletion of your data, object to processing of your data, data portability, and withdraw consent at any time.

To exercise these rights, contact us at privacy@nexusmarketplace.co.uk.

7. Cookies

We use essential cookies for platform functionality, analytics cookies to understand usage patterns, and preference cookies to remember your settings. You can manage cookie preferences through your browser settings.

8. Data Retention

We retain account data for the duration of your account plus 2 years. Transaction records are retained for 7 years for regulatory compliance. You may request deletion of your data at any time, subject to legal retention requirements.

9. Changes to This Policy

We may update this policy from time to time. We will notify registered users of material changes via email. The "last updated" date at the top of this page reflects the most recent revision.

10. Contact

For privacy-related enquiries: privacy@nexusmarketplace.co.uk

Nexus Marketplace Ltd, London, United Kingdom.